Terms of Services

Introduction

Welcome to Redmineflux. These Terms of Services govern your use of our website located at redmineflux.com (together or individually “Service”) operated by Redmineflux.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages. Please read it here.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them. If you do not agree with (or cannot comply with) the Agreements, then you may not use the Service, but please let us know by emailing at support@redmineflux.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us at support@redmineflux.com.

Purchases

Last updated: July 20, 2026

This section explains what happens when you buy something from Redmineflux — what you’re purchasing, how you’ll be charged, and what you’ll receive.

What you can buy

Free plugins (Inline Editor, Mentions, Tags) and demo/trial access are not purchases — no payment method is required for either.

How payment works

• Payments are processed by third-party, PCI-DSS-compliant payment processors. Redmineflux never sees or stores your card details — that’s handled entirely by the processor.
• One-time purchases (plugins, bundles) are charged in full at the time of order.
• Cloud subscriptions are billed automatically each cycle (monthly or annually) using the payment method on file, and auto-renew until you cancel — see the Terms of Service for the full auto-renewal terms.
• If an automatic charge fails, you’ll get an emailed invoice with a payment deadline. Unpaid invoices result in service suspension as described in the Terms of Service.

Order confirmation & delivery

• Self-hosted plugins: you’ll receive an email with a download link and installation instructions immediately after payment clears.
• Cloud: your subscription activates immediately after checkout — no install required.
• Support/implementation hours: confirmed by email with the agreed scope before any billable work starts.
• If you don’t receive a confirmation email within an hour of purchase, check spam first, then contact support@redmineflux.com — don’t repurchase.

Invoices & receipts

An invoice is emailed automatically with every purchase and every subscription renewal. Need a copy for your records, or a change to invoice details (company name, GST/tax ID)? Email support@redmineflux.com with your order number.

Changing your plan

• Upgrading a Cloud tier (e.g., Basic → Pro): takes effect immediately; you’re charged the prorated difference for the rest of the current billing cycle.
• Downgrading a Cloud tier: takes effect at the start of your next billing cycle, not immediately.
• Adding a plugin to an existing installation: treated as a new one-time purchase for that plugin.
• Switching self-hosted → Cloud (or vice versa): treated as a new purchase; contact support@redmineflux.com and we’ll help you plan the transition so you’re not paying for both longer than necessary.

Questions

support@redmineflux.com

Licensing

Last updated: July 17, 2026

This policy explains what you’re actually buying when you purchase a Redmineflux plugin or subscribe to Redmineflux Cloud. It works alongside our Terms of Service — if the two ever conflict, the Terms of Service governs.

1. Self-hosted plugins (paid)

When you buy a plugin (Light, Standard, or Premium tier), you get:

• Scope: a non-exclusive, non-transferable license to install and run that plugin on one production Redmine installation that you own or operate.
• No user caps: pricing is per installation, not per seat — add as many users as your Redmine instance supports at no extra license cost.
• Non-production copies: you may run the same plugin on staging/test/development copies of the licensed installation for the purpose of testing that installation, at no extra cost. This does not extend to a second independent production instance.
• Updates & support: your purchase includes 1 year of updates and support from the date of purchase. After year one, continued updates and support require a support renewal at 30% of the original plugin price. If you don’t renew, you keep the right to run the version you have — you just stop receiving new updates and support.
• No lock-in: all plugin data lives in Redmine’s own database tables. If you remove a plugin, your data stays intact and usable.

What you can’t do

• Resell, sublicense, rent, or redistribute the plugin, with or without modification.
• Reverse-engineer, decompile, or extract source code, except where local law makes this restriction unenforceable.
• Use one license across multiple independent production installations (e.g., separate installs for separate client companies) — each production installation needs its own license.
• Remove or alter copyright/license notices in the plugin.

Bundles

A bundle license (Essential, Project Management, All Plugins) is the same per-installation license described above, applied individually to each plugin in the bundle. Bundle pricing is a purchase-time discount — it doesn’t change the license terms of the plugins inside it.

2. Free plugins

Inline Editor, Mentions, and Tags Plugin are licensed the same way as paid plugins (Section 1) — perpetual, per-installation, no user caps — minus the payment. No support SLA is attached to free plugins; support is best-effort via community channels.

3. Redmineflux Cloud (subscription, not a license)

Cloud (Basic, Standard, Pro) is a hosted service, not a software license. You don’t receive a copy of the software — you receive access to it for as long as you pay for it.

• Access to all bundled plugins is included in every tier for the life of your subscription.
• When your subscription ends (cancellation or non-payment), your access ends. See the Terms of Service for the data-export window before deletion.
• Enterprise Cloud (custom seats, SLAs, air-gapped deployments) is governed by your signed enterprise agreement, not this page.

4. Ownership

Redmineflux and its licensors retain all right, title, and interest in the plugins, the Cloud platform, and all associated code, design, and documentation. Purchasing a license or subscribing to Cloud gives you the right to use the product under the terms above — it does not transfer any ownership or IP rights to you. Data you create while using Redmineflux (your projects, issues, tasks, files) remains yours.

5. License verification

We reserve the right to ask you to reasonably confirm you’re within the terms of your license (e.g., one production installation per license) if we have good reason to believe otherwise. We won’t do this routinely or intrusively.

6. Termination

We may terminate your license if you materially breach these terms (e.g., redistributing a plugin, running one license across multiple production instances) and don’t fix it within a reasonable notice period. Termination doesn’t entitle you to a refund — see our Refund Policy.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms of Services. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy.

If the rules for a Promotion conflict with these Terms of Services, the Promotion rules will apply.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Redmineflux cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Redmineflux customer support team.

A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Redmineflux with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorise Redmineflux to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Redmineflux will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. Failure to make payment may result in the immediate termination of your Service.

Free Trial

Redmineflux may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”). You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Redmineflux until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fee for the type of Subscription you have selected.

At any time and without notice, Redmineflux reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes

Redmineflux, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Redmineflux will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refund Policy

Last updated: July 17, 2026

Redmineflux offers a free demo sandbox so you can fully test any plugin or the Cloud platform before you pay. Because of this, and because plugin licenses activate immediately on purchase, we do not offer refunds for change-of-mind or “we no longer need this” requests.

That said, we stand behind what we sell. The exceptions below are the cases where we will refund you.

Try before you buy

Every plugin and every Cloud plan can be tested first:

• Self-hosted plugins — free demo sandbox, no credit card required, 30-second setup.
• Cloud (Basic / Standard / Pro) — free trial period; you won’t be charged until the trial ends, and you can cancel any time before then.

We strongly recommend testing in the demo before purchasing. This is the main reason we don’t offer general refunds — you get to see exactly what you’re buying first.

When we do refund

We do not refund

• Change-of-mind purchases, or plugins you decide you no longer need.
• Free plugins (Inline Editor, Mentions, Tags) — no payment was made, so there’s nothing to refund.
• Support renewal fees once support has been delivered for that period.
• Partial months/years on Cloud subscriptions — cancelling stops future billing but does not refund the current billing period (see Terms of Service).
• Bundle purchases where only one component is at issue — we’ll fix or replace that plugin first; a refund only follows if it meets the “materially broken” criteria above.

Cloud subscriptions specifically

Cloud plans (Basic, Standard, Pro) are billed monthly or annually in advance. You can cancel any time from your account page — cancellation stops the next renewal but does not refund the period you’re currently in. This matches the auto-renewal terms in our Terms of Service.

How to request a refund

Email support@redmineflux.com with:

• Your order/invoice number or account email
• Which plugin or plan the request relates to
• What happened (for defect claims, include what you tried and any error messages)

We’ll respond within 3 business days. Approved refunds are issued to the original payment method within 5–10 business days.

Content

Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

Content found on or through this Service is the property of Redmineflux or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any way that violates any applicable national or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
• To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
• In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful.
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which may harm the Company or users of the Service, or expose them to liability.

Additionally, you agree not to:

• Use the Service in any manner that could disable, overburden, damage, or impair the Service.
• Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service.
• Use any manual process to monitor or copy any of the material on the Service or for any other unauthorised purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Service.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
• Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
• Take any action that may damage or falsify the Company’s rating.
• Otherwise attempt to interfere with the proper working of the Service.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service. These analytics providers help us understand user behaviour so we can continue to improve the Service experience.

No Use By Minors

The Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of these Terms. If you are not at least eighteen (18) years old, you are prohibited from both access and use of the Service.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorisation. You may not use as a username any name that is offensive, vulgar, or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Redmineflux and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Redmineflux.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorised on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@redmineflux.com with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing:

• An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright’s interest.
• A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
• Identification of the URL or other specific location on the Service where the material that you claim is infringing is located.
• Your address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at support@redmineflux.com.

Error Reporting and Feedback

You may provide us either directly at support@redmineflux.com or via third-party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).

You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) the Company may have development ideas similar to the Feedback; (iii) the Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) the Company is not under any obligation of confidentiality with respect to the Feedback.

In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialise) the Feedback in any manner and for any purpose.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Redmineflux. Redmineflux has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Redmineflux shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third-party websites or services. We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.

Disclaimer of Warranty

These services are provided by the Company on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither the Company nor any person associated with the Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. The Company hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Limitation of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if the Company has been previously advised of the possibility of such damage.

Except as prohibited by law, if there is liability found on the part of the Company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.

If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of India, which governing law applies to the agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes to Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

Amendments to Terms

We may amend the Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically. Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Service.

Waiver and Severability

No waiver by the Company of any term or condition set forth in the Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under the Terms shall not constitute a waiver of such right or provision.

If any provision of the Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Acknowledgement

Contact Us

Please send your feedback, comments, and requests for technical support by email. We will do our best to respond to all enquiries promptly.

• By email: support@redmineflux.com
• By visiting this page on our website: redmineflux.com/contact-us/